Customer Service

Hendersen-Webb is committed to customer satisfaction throughout Baltimore, Cockeysville, Essex, Glen Burnie, Loch Raven, Catonsville and Columbia, Maryland! Our Customer Service Department is available by phone 410-628-7700 or in Columbia, 410-995-1399 Monday – Friday, 8:30 am – 6:45 pm.

If emergencies occur after 6:45 pm or on a weekend or holiday, call 410-769-7600 for service. Non emergency service is also available by email.

Customer Service Representatives are trained to assist you with your requests. Hendersen-Webb has a centralized customer service center whereby residents can access service personnel by phone or email. Our representatives will answer questions regarding your lease, your rental payment and/or to issue service requests.

Maintenance Team members are professional and friendly. When our maintenance knocks on your door, you will know who they are. They wear Hendersen-Webb uniforms and have visible picture identification. If they have to enter your apartment when you’re not home, they will leave a note.

Preventative Maintenance is performed regularly. We replace the furnace filter twice every twelve months, and while we’re there, we test the smoke detector.

24 Hour Emergency Service is available weekdays after 6:45 pm or on the weekend or holidays, call 410-769-7600.