CUSTOMER
SERVICE SECOND TO NONE!
Hendersen-Webb is committed to
customer satisfaction! Our Customer Service Department
is available by phone 410-628-7700 or
in Columbia, 410-995-1399
Monday – Friday, 8:30 am – 6:45 pm.
If
emergencies occur after 6:45 pm or on a weekend
or holiday, call 410-769-7600 for service. Non
emergency service is also available by email.
Customer Service Representatives are trained to assist you with your requests.
Hendersen-Webb has a centralized customer service
center whereby residents can access service personnel
by phone or email. Our representatives will answer
questions regarding your lease, your rental payment
and/or to issue service requests.
Maintenance Team members are professional
and friendly. When our maintenance knocks on your
door, you will know who they are. They wear Hendersen-Webb
uniforms and have visible picture identification.
If they have to enter your apartment when you’re
not home, they will leave a note.
Preventative Maintenance is performed
regularly. We replace the furnace filter twice
every twelve months, and while we’re there,
we test the smoke detector.
24 Hour Emergency Service is available weekdays after 6:45 pm or on the weekend or holidays, call 410-769-7600. |
